India Built the World’s Back Office. A.I. Is Starting to Shrink It.

Artificial intelligence promises to automate the white-collar work that made India a tech powerhouse. The country is racing to adapt before it’s too late.
India Built the World’s Back Office. A.I. Is Starting to Shrink It.
Steven Lee Myers, Paul Mozur and Saumya Khandelwal March 3, 2026
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