From Empty Rooms to Unforgettable Events.

The key advantage is integration. While individual tools may be functional, they don't communicate with each other, leading to fragmented data, wasted staff time, and a disconnected guest experience. The Mercury Hospitality Engagement Suite unifies these functions into one platform, meaning your event ticketing, guest communication, and marketing efforts all work together. This creates massive operational efficiencies and provides a clear view of your ROI.

Relying solely on OTAs means you are renting your customers, not owning the relationship. OTAs are excellent for exposure, but they control the guest data and charge significant commissions. By building your own brand with our suite, you:

• Own the Guest Relationship: Communicate directly with guests to build loyalty and encourage repeat business.
• Increase Profit Margins: Every direct booking or ticket sale avoids high OTA commission fees.
• Control Your Brand: You control the messaging and experience from start to finish, creating a stronger, more memorable brand identity.

Our suite is the engine that powers your direct channel, turning OTA-sourced guests into loyal, direct customers for life.

The suite is designed with user-friendliness as a core principle. By consolidating multiple complex tools into one intuitive dashboard, we actually reduce the learning curve for your staff. Instead of needing to be experts on three or four different platforms, your team only needs to master one. We also provide comprehensive onboarding and support to ensure a smooth transition.

The suite increases revenue in several key ways: by driving direct, commission-free ticket and room sales through targeted marketing; by simplifying the event promotion process to sell more tickets; and by enabling automated follow-up campaigns to turn one-time visitors into repeat customers. It transforms your marketing from a cost center into a direct, measurable revenue generator.

Yes, integration is a core part of our strategy. The Hospitality Engagement Suite is designed with flexible APIs to connect with leading PMS and other third-party systems. This allows for seamless data flow, such as automatically syncing guest lists for marketing campaigns or updating booking information, creating a truly unified operational view.

We take data security and privacy with the utmost seriousness. Our platform is built in compliance with major data protection regulations like GDPR. All guest data is encrypted, and we provide robust access controls to ensure that only authorized personnel can view and manage sensitive information.

We offer flexible pricing models tailored to the scale and needs of your business, which can include a base subscription fee and usage-based components (like the number of contacts or messages sent). Our goal is to provide a predictable, value-driven pricing structure that scales with your success. We work with each client to determine the best fit.

Completely. We understand that brand identity is paramount in the hospitality industry. All guest-facing elements, including event registration pages, tickets, and email communications, are fully customizable to incorporate your logos, colors, and branding guidelines, ensuring a consistent and professional guest experience.

Our partnership includes comprehensive support. This begins with a dedicated onboarding process to train your team. Following that, you will have access to our ongoing technical support through our partner, QQS, ensuring you have both the technical and strategic hospitality expertise you need to succeed.

While tools like Mailchimp are great for email, they are just one piece of the puzzle. Our suite is a fully integrated hospitality engagement platform. It combines email, WhatsApp, and social media marketing with a native event management and ticketing module. This means you can track a guest's entire journey—from opening a promotional email to buying a ticket and checking into an event—all in one place, something a standalone email tool cannot do.

The suite is perfectly suited for restaurant groups. You can use it to promote seasonal menus, manage reservations for special chef's table events, sell tickets for wine-tasting dinners, and build a loyal diner database through targeted WhatsApp and email offers. It's a powerful tool for driving repeat business and filling seats during off-peak hours.

Absolutely. The event module is robust and scalable, designed to handle everything from intimate VIP dinners to large-scale conferences. It supports features like tiered ticketing, session registration, and efficient group check-in, making it an ideal solution for your MICE business.

Our onboarding process is designed to be efficient. Typically, a new client can be set up and ready to launch their first marketing campaign or event within a matter of weeks. The timeline depends on the complexity of any custom integrations (like with a PMS), but our team works closely with you to ensure a swift and smooth rollout.

Yes, the suite is built for scalability. It can support a single venue or an entire portfolio of properties. You can manage marketing and events at a group level for brand consistency or empower individual properties to run their own campaigns, all while maintaining a centralized view of performance and guest data.