4 Articles

Customer Retention ×

Deconstructing a Dark Funnel: 7 Uncomfortable Marketing Lessons from the "Red Sister" Phenomenon

TL;DR: The recent, controversial "Red Sister" incident in China, while illegal and deeply manipulative, serves as a powerful and unfiltered case study in end-to-end customer journey mapping. When anal...

Brand Building Customer Engagement Customer Journey Customer Loyalty Customer Obsession Customer Retention Dark Marketing SEO SEO Optimization SEO Strategies

Jul 12, 2025 Insights

James Huang

The Customer Aging Trap: Why Your CRM Isn't Enough & How to Spark New Growth

TL;DR: Many businesses are masters of Customer Relationship Management (CRM), diligently nurturing their existing clientele. Yet, they find their customer base is aging, and fresh faces are scarce. Th...

Customer Acquisition Customer Acquisition Cost Customer Engagement Customer Journey Customer Loyalty Customer Relationship Management Customer Retention GAIO LLM SEO SEO SEO For Growth SEO Strategies

May 13, 2025 Insights

James Huang

Identify (and Lose) Bad Customers

TL;DR: Bad customers can severely impact your business by draining resources and damaging metrics across various categories. Identify and manage these customers wisely through assessment, communicatio...

Assess Customer Value Bad Customers Consequences Of Bad Customers Customer Acquisition Customer Engagement Customer Journey Customer Loyalty Customer Retention Customer Satisfaction SEO Editor

Jul 24, 2020 Insights

James Huang

Want more loyal customers?

TL;DR: Loyalty programs can be powerful tools for retaining customers and boosting sales if designed with clear objectives and strategic incentives. Avoid common pitfalls by aligning loyalty strategie...

Brand Affinity Brand Engagement Brand Experience Customer Obsession Customer Retention Customer Satisfaction Loyalty Loyalty Program Loyalty Programs SEO

Nov 29, 2019 Insights

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