James Huang 고객 고령화의 함정: CRM이 충분하지 않은 이유와 새로운 성장을 촉발하는 방법 TL;DR: 많은 기업이 고객 관계 관리(CRM)의 달인으로서 기존 고객을 부지런히 육성하고 있습니다. 하지만 고객층이 고령화되고 새로운 고객이 부족하다는 사실을 알게 됩니다. 이는 마케팅 활동이 정확하긴 하지만 '익숙한' 고객만을 대상으로 하는 경우가 많고, '새로운 관계 마케팅(NRM)'을 소홀히 하기 때문에 발생합니다. 장기적인 활력을 보장하고 침체를... Customer Acquisition Customer Acquisition Cost Customer Engagement Customer Journey Customer Loyalty Customer Relationship Management Customer Retention GAIO LLM SEO SEO SEO For Growth SEO Strategies
James Huang Elevate Your Business with Mercury's Phygital Solutions TL;DR: In an era where the digital and physical worlds merge, Mercury Technology Solutions offers Phygital Solutions to help SMEs create seamless customer experiences. By integrating digital tools wit... Customer Acquisition Customer Engagement Customer Experience (CX) Customer Loyalty MERCURY Mainframes Phygital Marketing Phygital Revolution SEO Editor SME
James Huang Identify (and Lose) Bad Customers TL;DR: Bad customers can severely impact your business by draining resources and damaging metrics across various categories. Identify and manage these customers wisely through assessment, communicatio... Assess Customer Value Consequences Of Bad Customers Customer Acquisition Customer Engagement Customer Journey Customer Loyalty Customer Retention Customer Satisfaction SEO Editor 불량 고객
James Huang How to Use Dynamic Content for Higher Engagement? TL;DR: Dynamic content is personalized, changing based on user behavior, preferences, and data. It's a game-changer for enhancing customer experience and retention by tailoring experiences to individu... Customer Engagement Customer Experience Customer Loyalty Customer Segmentation Dynamic Content SEO SEO Editor SEO Optimization SEO Services SEO Strategies
James Huang Reinventing the Bookstore TL;DR: Independent bookstores like Hong Kong’s Tai Yip Art Bookshop thrive by fostering community, curating unique selections, and hosting events. To survive the digital age, they must enhance their d... Chinese Culture Customer Loyalty Digital Age Hong Kong Hong Kong Culture Hong Kong Market Hong Kong Startups Independent Bookstore Tai Yip Art Bookshop
James Huang Stop throwing away valuable revenue TL;DR: The recurring revenue model is essential for SaaS businesses like MERCURY, providing predictable income and fostering customer retention. Understanding and leveraging recurring revenue metrics ... Customer Loyalty Recurring Revenue Recurring Service Revenue Pipeline Development SEO For Growth SEO Strategies SaaS Saas Startup Sales Conversion Sales Process
James Huang How to run a restaurant with digital tranformation? TL;DR: The restaurant industry faces intense competition and challenges, heightened by the pandemic. Embracing restaurant management software can revolutionize operations, enhance customer experience,... Customer Engagement Customer Experience Customer Loyalty Restaurant Management Software Restaurants Retail Retail Platform Retail-Tainment Revenue Revenue Creation
