James Huang 客戶老化陷阱：為什麼您的 CRM 不夠用 & 如何激發新的成長？ TL;DR： 許多企業都是客戶關係管理 (CRM) 的高手，他們努力地培養現有的客戶群。然而，他們發現他們的客戶群正在老化，而新面孔卻很少。出現這種情況的原因是，行銷工作雖然精確，但往往只照顧 「熟悉 」的客戶，而忽略了 「新關係行銷」(NRM)。為了確保長期的生命力，避免停滯不前，企業 必須 積極設計策略，以吸引全新的受眾，並與他們互動。 在最近與不同零售商的交談中，從成熟的連鎖店、百貨公司專櫃... Customer Acquisition Customer Acquisition Cost Customer Engagement Customer Journey Customer Loyalty Customer Relationship Management Customer Retention GAIO LLM SEO SEO SEO For Growth SEO Strategies
James Huang 使用 Mercury 的 Phygital 解決方案提升您的業務 TL;DR: In an era where the digital and physical worlds merge, Mercury Technology Solutions offers Phygital Solutions to help SMEs create seamless customer experiences. By integrating digital tools wit... Customer Acquisition Customer Engagement Customer Experience (CX) Customer Loyalty MERCURY Mainframes Phygital Marketing Phygital Revolution SEO Editor SME
James Huang Identify (and Lose) Bad Customers TL;DR: Bad customers can severely impact your business by draining resources and damaging metrics across various categories. Identify and manage these customers wisely through assessment, communicatio... Assess Customer Value Consequences Of Bad Customers Customer Acquisition Customer Engagement Customer Journey Customer Loyalty Customer Retention Customer Satisfaction SEO Editor 不良客戶
James Huang How to Use Dynamic Content for Higher Engagement? TL;DR: Dynamic content is personalized, changing based on user behavior, preferences, and data. It's a game-changer for enhancing customer experience and retention by tailoring experiences to individu... Customer Engagement Customer Experience Customer Loyalty Customer Segmentation Dynamic Content SEO SEO Editor SEO Optimization SEO Services SEO Strategies
James Huang Reinventing the Bookstore TL;DR: Independent bookstores like Hong Kong’s Tai Yip Art Bookshop thrive by fostering community, curating unique selections, and hosting events. To survive the digital age, they must enhance their d... Chinese Culture Customer Loyalty Digital Age Hong Kong Hong Kong Culture Hong Kong Market Hong Kong Startups Independent Bookstore Tai Yip Art Bookshop
James Huang Stop throwing away valuable revenue TL;DR: The recurring revenue model is essential for SaaS businesses like MERCURY, providing predictable income and fostering customer retention. Understanding and leveraging recurring revenue metrics ... Customer Loyalty Recurring Revenue Recurring Service Revenue Pipeline Development SEO For Growth SEO Strategies SaaS Saas Startup Sales Conversion Sales Process
James Huang How to run a restaurant with digital tranformation? TL;DR: The restaurant industry faces intense competition and challenges, heightened by the pandemic. Embracing restaurant management software can revolutionize operations, enhance customer experience,... Customer Engagement Customer Experience Customer Loyalty Restaurant Management Software Restaurants Retail Retail Platform Retail-Tainment Revenue Revenue Creation
